Returns and refunds
We want you to be fully satisfied with your handmade purchase.
Return window
You have 14 days after receiving your order to request a return.
Conditions
The product must be returned in its original condition, unused, with its packaging if possible. Custom or made-to-order pieces are not eligible for return.
How it works
Contact the artisan or our support team via the Contact page with your order number. We'll help you arrange the return and refund.
Refund
Refunds are issued to your original payment method once the return is received and inspected.